Careers

Senior Technical Account Manager (TAM)

eXact learning solutions, a sister company of LATTANZIO Group, and global leader in Learning Content Management software products and services provisioning, is looking for a Senior Technical Account Manager (TAM)  to be inserted in its Professional Services Team.
The TAM will have to manage the professional services offered by the Company to its key Customers, acting as a primary technical contact point both in Italy and abroad.

 

The main responsibilities and activities of the TAM will be the following:

  • manage and plan technical deliveries relevant to the software release purchased by the Customers (e.g. planning of the installation, configuration and implementation of the software applications);
  • provide the Customer with the required technical support,  compliant with the relevant SLA (Service Level Agreement), in terms of issues reporting and problems resolution, properly managing priorities and acting as a contact point between the Customer and the internal teams;
  • develop and maintain relationships with the Customer - followed as key account - and monitoring the quality of the offered professional services, also in terms of Service Level Agreement (SLA) with the aim of satisfying Customers' expectations;
  • deliver technical consultancy to Customers, both during requirements analysis phase and during the implementation and startup of the purchased product, acting as Delivery Manager and/or as Project Manager;
  • give technical support to the Company's Sales Department during the Pre-Sales and/or Post-Sales processes (e.g., product demo setup, technical presentations of the products, etc).

It is required a 3-years experience in one (or more) of the following job activities:

  • Customer Support Engineer and Pre-Sales Engineer
  • Post-Sales and Delivery Engineer
  • Project Manager

English proficiency, verbal and written, is mandatory.

For all professionals, the following mandatory requirements apply:

  • Engineering or computer science degree
  • Ability to work and deliver consistent results in a dynamic team environment
  • Ability to work in a fast moving company
  • Strong attitude to problem solving
  • Availability to travel (in Italy and abroad)
  • Strong attitude to manage relationships with customers

 

Technical background required:

  • Excellent knowledge of Microsoft Operating Systems (especially on Server versions)
  • Internet Information Service (IIS) configuration skills
  • SQL Server 2008 and SQL Server 2012 administration skills
  • TCP/IP Networks (administration and deployment)
  • XML-based and HTML-based technologies
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Project Manager

eXact learning solutions, a sister company of LATTANZIO Group, and global leader in Learning Content Management software products and services provisioning, is looking for a Project Manager (PM) to be inserted in its Professional Services Team. The PM will have to manage projects offered by the Company to its key Customers, acting as a primary technical contact point both in Italy and abroad.

 

The main responsibilities and activities of the PM will be the following:

  • Manage international technical projects of implementation of the eXact learning LCMS suite, mainly including the LCMS, the authoring tool and mobile learning App
  • Elaborate the documentation, charter, schedules, risk plan, budget and other items needed for the project management
  • Take care of the Customer relationships in terms of planning and management of all the phases of the project, including its delivery and progression
  • Manage the internal and external staff members in the composition of the right team for specific initiatives and the effective execution of the projects
  • Perform the communication tasks of the project, delivering the right information to the appropriate stakeholders
  • Keep the project beyond the expected level of quality, in line with the framework applied by eXact learning solutions and the Customer expectation
  • Improve the company process of project management and capitalize the lesson learnt in each project.

It is required a 5 years experience in one (or more) of the following job activities:

  • Project and Program Management
  • Software development and delivery
  • Customer Support.

Experience in the field of eLearning, and more specifically in the implementation of digital learning environments (e.g. LMS, LCMS, authoring tools, etc.) is a relevant plus.

  • English proficiency, verbal and written, is mandatory.
  • French proficiency, verbal and written, is a plus.
  • Spanish proficiency, verbal and written, is a plus.

For all professionals, the following mandatory requirements apply:

  • Engineering or computer science degree or advanced IT culture
  • PMP-PMI or PRINCE2 or equivalent certification
  • Ability to work and deliver consistent results in a dynamic team environment
  • Ability to work in a fast moving company
  • Strong attitude to problem solving
  • Availability to travel (in Italy and abroad)
  • Strong attitude to manage relationships with customers

Technical background required:

  • Excellent knowledge of project management references (e.g. PMBOK) and tools (e.g. Microsoft Project)
  • Good knowledge of Microsoft systems (server side) and database (MS SQL Server 2008 and 2012)
  • Good knowledge of XML-based and HTML-based technologies.

Job location:
eXact learning solutions offices in Genova.

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Junior Technical Account Manager (jTAM)

eXact learning solutions, a sister company of LATTANZIO Group, and global leader in Learning Content Management software products and services provisioning, is looking for a Junior Technical Account Manager (jTAM).
The ideal candidate must be able to manage the professional services offered by the Company to its key Customers, acting as a primary technical contact point both in Italy and abroad.
Main Activities:
• Manage and plan technical deliveries relevant to software releases purchased by the Customers (e.g. planning of the installation, configuration and implementation of the software applications)
• Provide to the Customer the required technical support compliant with the relevant SLA (Service Level Agreement) in terms of issues reporting and problems resolution, managing the correct priorities and acting as a contact point between the Customer and the internal teams
• Develop and maintain relationships with the Customer followed as key account, monitoring the quality of the offered professional services, also in terms of Service Level Agreement (SLA) with the aim of satisfying Customers' expectations
• Deliver technical consultancy to Customers, both during the requirements' analysis phase and during the implementation and startup of the purchased product

Qualifications:
• Engineering or computer science degree
• Excellent English written and verbal communication skills
• Ability to work and deliver strong results in a dynamic team environment
• Ability to work in a fast moving company

Required Experience/Education:
A 2-years experience in one or more of the following job activities is required:
• Customer Support Engineer
• Pre-Sales Engineer
• Post-Sales and Delivery Engineer
• Project Manager

Job location:
eXact learning solutions offices in Genova

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SENIOR .NET/C++ DEVELOPER

eXact learning solutions, a sister company of LATTANZIO Group, global leader in Learning Content Management solutions, is looking for an experienced developer with strong knowledge in .NET and C++ to be introduced in the Product Development structure.

 

Required Skills:

Degree in scientific subjects (Engineering, IT, Information Science)
At least 6 years of experience in .NET development
Good knowledge of C++ programming language
Be passionate about programming and fast to learn new technologies
Problem solving
Communication and team-working skills
Oral and written proficiency in English

Location: Genoa (GE), Italy

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Junior Functional Analyst

e​Xact learning solutions, a sister company of LATTANZIO Group, and global leader in Learning Content Management software products and services provisioning, is looking for a Junior Functional Analyst for its software product line.
Required skills
• ​Degree in scientific subjects (Engineering, IT, Information Science)
• Be passionate about information technology
• Problem solving and analysis capabilities
• Communication and team-working skills
• Oral and written fluency in English
• Availability to travel

Nice to have skills
• ​​Software development experiences
• IT system administration experiences

Job location
eXact learning solutions offices in Genova.

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Senior Mobile Developer / Team Leader

eXact learning solutions, a sister company of LATTANZIO Group, and global leader in Learning Content Management software products and services provisioning, is looking for a Senior Mobile developer / Team leader for its eXact Mobile product.
The ideal candidate must have a strong knowledge in native development on iOS, Android and Windows mobile devices, together with experience inside product development teams and agile programming methodology.
Main activities:
• Design solution architectures.
• Make detailed analysis and write technical specifications for new product features.
• Manage local and outsourced development teams on daily basis.
• Plan and manage agile development sprints.
• Work as lead programmer.
• Perform code analysis and reviews.
• Coordinate with the testing team during the sprint.

Qualifications:
• Strong knowledge in Android programming (Java / Android Studio)
• Proficient with programming Objective-C for iOS and C# for Windows universal apps.
• Proficient with GIT and TFS source code repositories.
• Deep knowledge of HTTP protocol and REST web services.
• Knowledge of common Design Patterns.
• Excellent English written and verbal communication skills.
• Excellent problem solving and analysis skills.
• Ability to write product requirement documents and product specs.
• Fast learning skills.
• Availability to travel worldwide.

Required Experience / Education
• At least 6 years of experience in software development.
• At least 3 years of experience in mobile development.
• At least 2 years of experience in team leading.
• Experiences in product development, product management, technical documentation writing.
• Experiences in Agile programming methodologies.
• Degree in Engineering or Computer Science.

Job location
eXact learning solutions offices in Genova.

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Senior Web developer / Team leader

eXact learning solutions, a sister company of LATTANZIO Group, and global leader in Learning Content Management software products and services provisioning, is looking for a Senior Web developer / Team leader for its eXact HM product.
The ideal candidate must have a strong knowledge in all client side technologies and have several years of experience inside product development teams and agile programming methodology.
Main activities:

• Design solution architectures.
• Make detailed analysis and write technical specifications for new product features.
• Manage local and outsourced development teams on daily basis.
• Plan and manage agile development sprints.
• Work as lead programmer.
• Perform code analysis and reviews.
• Coordinate with the testing team during the sprint.

Qualifications:

• Strong knowledge in client side programming languages: JavaScript, jQuery, CSS2/CSS3, Responsive design, HTML5.
• Knowledge of common Design Patterns.
• Knowledge of XML and XSLT language.
• Excellent English written and verbal communication skills.
• Excellent problem solving and analysis skills.
• Ability to write product requirement documents and product specs.
• Fast learning skills.
• Availability to travel worldwide.

Required Experience / Education:

• At least 8 years of experience in software development.
• At least 3 years of experience in team leading.
• At least 3 years of experience in product development, product management, technical documentation writing.
• At least 3 years of experience in Agile programming methodologies.
• Degree in Engineering or Computer Science.

Job location:

eXact learning solutions office in Genova or Bucarest.

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