Merck

Procurement process

We settled on sending out five RFL’s to:

• two Learning Content Management System (LCMS) vendors;
• three Content Management Solutions (CMS) vendors.

We created a rating system to document and evaluate Vendor presentations. This comprised an Excel spreadsheet with a weighted multi-rater input. In addition to this, we put together a detailed category weighting-system, which really helped detail user-functionality.

Post-selection implementation

Once we selected the eXact LCMS/knowledge transfer technology at Merck, we held a two-day ‘Discovery’ session. My advice would be that you must do this, and you must do it in person. Our steps in this process were:

DISCOVERY

1. Deep dive discussions into as-is and to be states
2. Swim-lane exercises (business process map)
3. Requirements documentation (system)
4. Metadata application profile
5. Project management/planning sessions

This was followed up by ‘Proof Of concept & Pilot launch’ & training. This entailed:

• Face-to-face training /POC
• Regional training US/UK/AP
• Hyper-care eXact learning solutions sessions
• A social learning community

MEASURING ACCESS

Our success measures were:

• Adoption & utilisation of the system
• Integration with Enterprise Learning Portal; and
• Integration with Enterprise LMS.

Certainly, we were delighted that these targets were all met. To date, the number of new users continue to rise on a weekly basis.